1. Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
Personal Data
Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information that you voluntarily give to us when registering with the Site.
Derivative Data
Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, and access times.
2. How We Use Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customised experience. Specifically, we may use information collected about you via the Site to:
- Create and manage your account.
- Deliver targeted advertising, coupons, newsletters, and other information regarding promotions.
- Email you regarding your account or order.
- Fulfill and manage purchases, orders, payments, and transactions.
- Generate a personal profile about you to make future visits more personalised.
3. Information Sharing
We may share information we have collected about you in certain situations, such as by law or to protect rights, or with trusted third-party service providers.
4. Data Security
We use administrative, technical, and physical security measures to help protect your personal information.
5. Your Rights
Depending on your location, you may have certain rights regarding your personal information. If you would like to exercise any of these rights, please contact us at [email protected].
6. Changes to This Policy
We may update this Privacy Policy from time to time in order to reflect changes to our practices or operational reasons.
1. Acceptance of Terms
By accessing or using TradieFlow, you agree to be bound by these Terms of Service and all applicable laws and regulations governing trade management software.
2. Service Description & Tradie Concierge
TradieFlow provides lead response automation, scheduling, invoicing, and client messaging tools designed specifically for tradespeople, contractors, and field service teams.
3. User Accounts & Security
You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your TradieFlow account.
4. Subscriptions & Payments
Subscription fees are billed in advance on a monthly or annual basis. You may cancel your subscription at any time via your account settings.
5. Limitation of Liability
To the maximum extent permitted by applicable law, TradieFlow shall not be liable for direct or indirect lost profits, lost job quotes, or consequential damages resulting from platform downtime.
1. What Are Cookies?
Cookies are small data files placed on your computer or mobile device when you visit a website. They are widely used by online service providers to make websites work efficiently.
2. Types of Cookies We Use
We use Essential Cookies for account authentication, Analytics Cookies to understand platform usage, and Preference Cookies to store your display settings.
3. Managing Your Preferences
You have the right to accept or decline non-essential cookies through your browser settings or via our cookie preference panel.
1. Data Encryption
All data transmitted between your device and TradieFlow servers is encrypted using AES-256 at rest and TLS 1.3 in transit.
2. Cloud Infrastructure & Backups
Our database infrastructure is hosted in secure cloud data centres with 24/7 monitoring and daily encrypted backups.
3. Access Control & Authentication
We enforce multi-factor authentication (MFA) for administrative access and undergo annual third-party security penetration tests.
TradieFlow — The Modern Concierge for Australia's Trades